Frequently Asked Questions:
Glass Casting : What is Glass casting: is the process in which glass objects are cast by directing molten glass into a mould where it solidifies.
Every piece is handcrafted, and no two pieces are alike. You may have some little air Bubble. ? This item may contain recycled material.
Paper Proof: One revision allowed without additional charges. ($12/ea add copy)
Catalog Request: Our products change every month, we recommend you use our website to view new products.
*Delivery and Production Time: Delivery Time from 1 to 6 Business days depend of the zone (see map on the bottom). All shipping times are for business days only. Business days include weekdays Monday through Friday excluding Holidays. We use different delivery carriers (UPS, DHL, FEDEX, USPS)
Normal production time in stock items are 4 to 5 days in most cases. Depending on the inventory. In works by commission, the production time will be determined. Some jobs have a process that is impossible to change. Therefore we are not responsible for delays caused by accidents, weather conditions and defects in materials.
Rush Service: Available on most products (add charge apply) Please contact Customer Service for quotation. Clearance item don't apply for rush service
Terms and Credit Policy: Payment in advance is required. All shipments are F.O.B. Florida. We accept: Visa, Master Card,
American Express, Discover, Money Order and (PO) Purchase Order. We accept purchase orders (only Corporations, Universitys and Government*). Send by Fax to 321-221-0361 or email to firstname.lastname@example.org
Mold or Die: All dies and materials required for the manufacture of an order shall remain the property of Dax Art Studio. We charge just for the process to make the Die. Dies remain in inventory, It proceeds to recycle after two years of inactivity.
PMS Color Matching: There are color options in the glass but they cannot be matched with the PMS color chart
Cancellations and Corrections: Labor and material cost used to that point will be billed.
Catalogs & Trademarks: All our customers must accept full responsibility for claims and or litigation arising from alleged infringement of trademark and/or copyrights on. *** All logos and photos shown in this web page are for illustration purpose only and not available without permission of the trademark or copyright owner.
In order to be eligible for a refund, you have to return the product within 30 calendar days of
your purchase. The product must be in the same condition that you receive it and undamaged in
After we receive your item, our team of professionals will inspect it and process your refund. The
money will be refunded to the original payment method you’ve used during the purchase. For
credit card payments it may take 5 to 10 business days for a refund to show up on your credit
If the product is damaged in any way, or you have initiated the return after 30 calendar days
have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support
Stock Item: Cancelation Before shipping no extra cost
On Personalization or Custom Order:
Labor and material cost used to that point will be billed.
We charge for any artwork, sample or piece carries a requested time of preparation, design and production.
If the order is canceled, The customer assumes responsibility for the payment of
fees and costs of this time and agree to comply with this payment if required.
This debt is liquidated and due and payable at the time.
Shipping Policy: If you have to return an item due to our error, we assume the cost of the freight, if the customer regrets it and wants to return the product, he is responsible for the return costs. A credit can be applied except for delivery charges.
*Free set up (Logo) Upload Logo
When emailing a graphic, save your file PDF AI, EPS, or Corel Draw file. Adobe Illustrator "Vector ../graphics" in Illustrator and Corel Draw is preferred for receiving art so that we are able to manipulate art/lines, color, delete areas etc. without losing the quality of the graphic. All fonts have been converted to paths. (PC FORMAT ONLY) email@example.com If camera ready art is not supplied, add $35.00 per hour. One revision allowed without additional charges. ($5/ea add copy) Artwork was created in. Photocopies, Newspaper and Magazine clippings, faxed images gif, jpeg file and drawings are not considered camera-ready art. Free set up don't apply to Promotional Items.
Artwork Service: Available (press here to see a information)
The cost of modification art is:..... Art with one or two colors $18 to $25.... three or more colors $35 and up. This is for internal use. if the client wants a copy of the original art would be an additional $50 above the cost of modification. For the final price please send and email with the logo to firstname.lastname@example.org
It is forbidden the total or partial reproduction, on paper, electronic, digital, computer disk, or any other form of design and information contained in the programs, designs and art which had rights reserved and property SUNDAX Florida The applicant assumes responsibility for the payment of fees and costs of this time and agree to comply with this payment if required. This debt is liquidated and due and payable at the time. It warns the customer that any money in stock
acquires interest and penalties for arrears. Part of the design or idea and Concept by Sundax Florida Inc. Prohibit the reproduction without permission of the of the customer and the designer. Rights Reserve.
All dies and materials required for the manufacture of an order shall remain the property of Sundax Florida.